Terms and Conditions


All glass balustrades bought from our company are made bespoke to each individual’s requirements, therefore after the initial order has been placed you can make amendments to glass and stainless steel posts until you APPROVEĀ  the order, after this there will be no refunds, cancellations or amendments.

We try to complete your order within 20-25 working days from approval of your drawing but please do not instruct installers / builders until your order has been delivered as we can not compensate you for later delivery times if if goes over these times as it is out of our control.

After your order has been delivered, you will have 24 hours to report any damages, otherwise we will not be held responsible for replacements.

Please check your delivery when it arrives, before you sign for it, as items missing after this said time will be charged for.

When ordering a stainless steel juliet balcony with a top rail and bottom rail there is no calculations for these, as will depend what you fix it to the substrate with, so you will need to get a structural engineer to do the calculations for you if it needs signing off by a building inspector, although we manufacture these to meet the requirements of BS6180:2011it is down to the fixings you use to secure it.

If on the day of delivery you refuse to accept it, you will be charged the full delivery cost again.